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We typically process orders within 1-2 business days. If there are any unexpected delays, we’ll make sure to keep you in the loop!

During the warmer months, we don't ship our chocolates over the weekend to avoid any melting issues. We typically ship between Monday and Wednesday, except for orders with a 1-day transit time. So if you order between Thursday and Sunday, it will get shipped the following week.

Most orders take 2-5 business days to arrive. Just keep in mind that transit times can be affected by holidays, weather delays, or carrier issues that may be beyond our control.

We always do our best to ensure your orders arrive on time and in perfect condition!

Great news: we ship our delicious chocolate snacks year round! During the warmer months (April-October), we ship all orders with insulation materials, ice packs, and expedited shipping to ensure your order doesn’t melt during transit.

If your chocolate happens to melt in transit, we will happily replace your order. Melted chocolate is still safe to enjoy. You can simply pop it back into the fridge to let it resolidify or use it for baking applications!

Cool tip: If your order subtotal is $100 or more after applying any discounts, you'll enjoy free shipping! Yay to more chocolate goodies and helping reduce packaging materials and carbon footprint!

Though we’d love for our chocolates to travel the world, we currently do not offer international shipping outside the USA.

If you need to make any changes to your order, please reply to the order confirmation email or contact us at hello@pocketschocolates.com as soon as possible. We'll do our best to make those changes while your order is still in process. Please note that once the order is shipped, we can no longer adjust items or redirect shipments.

We can't take responsibility for any lost packages caused by an incorrect original address, but feel free to shoot us a message and we’ll try our best to help you retrieve your package.

If you've encountered any issues with your order, please reach out to us through our Contact Form or email us at hello@pocketschocolates.com within 30 days of your purchase. We'll promptly send you the missing items or offer a refund. Our goal is to put a smile on your face every time you receive your Pocket’s Chocolates!

Because chocolate is a food product, we can't accept returns. In the rare event that your chocolate arrived melted or damaged or for any reason you’re not happy with your order, please email us at hello@pocketschocolates.com or through our Contact Us Form within 30 days of purchase. Send us a photo of the products and the reason for the request, and we’ll do our best to make things right for you!

You can go into My Account (top right icon next to the cart icon), and click "Manage Subscriptions" to make any changes. You can modify or cancel at anytime.

Our products are made in the USA (sunny Los Angeles!). We love supporting our local farmers, so all of our premium nuts are also sourced from Central California.

Sweet is our passion! We’re proud to use our blend of Organic Raw Cane Sugar and Monk Fruit to sweeten our chocolate snacks.

Monk fruit is a plant-based sweetener that is low glycemic and 100% natural. It tastes similar to caramelized sugar.

We take pride in being different from zero-sugar brands. Our chocolate has no weird aftertaste, and we never use artificial sweeteners or sugar alcohols (eg, maltitol, erythritol, xylitol, etc.).

You can indulge in our chocolate creations knowing that we're committed to bringing you delicious snacks without compromising on the integrity of the ingredients or taste.

Yes! We're really proud of our ingredient lists.

We use only simple, natural ingredients. No artificial dyes, no artificial flavors, no weird stuff. Just honest-to-goodness ingredients that taste as good as they look!

Yes! Pocket's Chocolates are certified Kosher under OK Kosher Certification. To learn more, visit: okkosher.org

A quick note: Some of our newer and limited edition products may not have the kosher symbol on the packaging just yet, but they will be updated. Feel free to contact us if you have questions about a specific product.

Yes! Our products are Non-GMO Project Verified. We believe in keeping things simple and clean. Learn more about the Non-GMO Project at nongmoproject.org

A quick note: Some of our newer and limited edition products may not have the Non-GMO Project Verified seal on the packaging yet, but they will be updated. Feel free to contact us if you have questions about a specific product.

Most of our products are made without gluten-containing ingredients, though we are not certified gluten-free.

Important note: Some limited edition products, like our Dubai-style Chocolate Pistachios, do contain gluten ingredients. Our products are manufactured in a facility that also processes gluten.

To further support your informed decision-making regarding any dietary and allergen restrictions, always check the packaging for the most accurate information, including nutrition facts, allergy statements, and ingredient lists. If you can’t find the information that you are looking for, reach out to us at hello@pocketschocolates.com!

Most of our products are made without dairy-containing ingredients or animal products, though we are not certified vegan.

Important note: Some limited edition products, like our Dubai-style Chocolate Pistachios, do contain dairy. Our products are manufactured in a facility that also processes dairy.

To further support your informed decision-making regarding any dietary and allergen restrictions, always check the packaging for the most accurate information, including nutrition facts, allergy statements, and ingredient lists. If you can't find the information you're looking for, reach out to us at hello@pocketschocolates.com!

While we are not certified organic, we prioritize high-quality, thoughtfully sourced ingredients. Many of the ingredients we use are organic. Check the ingredients panel on each product to find out which ingredients are organic!

Pocket Latte lines are energy snacks made from 100% real coffee. You will get the taste, caffeine boost, and benefits of real coffee, all in bar form. Each bar contains approximately 100-150mg of naturally occurring caffeine, depending on the flavor. Natural caffeine varies by the individual coffee bean and duration of the roast.

Our oat milk chocolate almonds are not caffeinated; however, we must note that two of our flavors, Matcha and Vietnamese Coffee, contain a small amount of natural caffeine. This is because we use real matcha and coffee in these flavors. Our Mango Yuzu, Black Sesame, and Ube flavors definitely have no caffeine added, ensuring a completely caffeine-free option for those who prefer it.

We recommend storing our chocolate snacks in a cool and dry place. While refrigerating or freezing your chocolate is acceptable for short-term storage, it's best to avoid moisture exposure to prevent blooming, which can cause crystallization and white streaking.

Yes! We do seasonal rotations and Roadshow events at Costco locations. Follow us on social media or sign up for our Costco newsletter to find out when we'll be at a Costco near you!

We love hearing this! Let your store manager know you'd like to see Pocket's Chocolates on their shelves. Customer requests really do make a huge difference!

We’re getting into more stores near you! You can find your nearest Pocket’s Chocolates carrier using our Store Locator.

Each Pocket’s product that you buy from your local grocery stores is a voting ticket to stock more better-for-you and delicious snacks. Snap a shelfie if you spot us at your local stores. We love seeing it!

Absolutely! Pocket's Chocolates make memorable gifts for clients, employees, or events. Contact us here to discuss custom orders and bulk pricing.